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Help and support

 Our staff make every effort to answer any questions or concerns you have and to ensure your time at our hospitals is satisfactory.

Below are some key points of contact for help, support and advice.

Alternatively, you may contact us directly using the form at the bottom of the page.

• Emergency

  In a serious medical emergency, stay calm and call 999.

  Alternatively, make your way to one of our A&E departments.

   

• Advice

  Get advice about a health problem.

  Open 24 hours a day, 365 days a year – online and on the telephone.

  Dial: 111
  www.nhs.uk/111

• PALS

  For on-the-spot help,
  support, information
  and advice, get in touch with  our Patient Advice
  and Liaison Service (PALS). 

•  
•  
• Dial:  01539 795497
• Email PALS

How to write to us

If you wish to contact us in writing you can do so by contacting us at our head quarters.

Write to us at:
University Hospitals of
Morecambe Bay NHS Trust,
Trust Headquarters,
Westmorland General Hospital, Burton Road,
Kendal,
Cumbria,
LA9 7RG         

If you have a complaint, question or query regarding either the Langdale Wards or the Primary Care Assessment Service (PCAS) at Westmorland General Hospital, please contact the Cumbria Partnership NHS Foundation Trust who operate these services.

Compliments, comments and complaints

Overall the feedback we get from patients is overwhelmingly positive and our hospitals receive great support from the community. If you feel that someone deserves special praise or thanks, please let us know by writing to the Chief Executive at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, Cumbria, LA9 7RG.

Suggestions about the way in which we might improve our services are helpful too and we welcome these. Your comments will be passed to the staff concerned.

If you have a complaint about our services, we would like to know. It is important that we learn from these and that is why we encourage patients, relatives and carers to tell us as soon as they become concerned so that it can be dealt with promptly.

• More »

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How to find us

The main contact details for the Trust’s five hospitals are as follows:

•   Furness General Hospital
  Address: Dalton Lane, Barrow in Furness, LA14 4LF
  Telephone: 01229 870870
  Get directions
•   Royal Lancaster Infirmary
  Address: Ashton Road, Lancaster, LA1 4RP
  Telephone: 01524 65944
  Get directions
•   Westmorland General Hospital
  Address: Burton Road, Kendal, Cumbria, LA9 7RG
  Telephone: 01539 732288
  Get directions
•   Queen Victoria Hospital
  Address: Thornton Road, Morecambe, Lancs, LA4 5NN
  Telephone: 01524 405700
  Get directions
•   Ulverston Community Health Centre (out-patients/diagnostics only)
  Address: Stanley Street, Ulverston, Cumbria LA12 7BT
  Telephone: 01229 484045
  Get directions

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How can we help you?

Here at the University Hospitals of Morecambe Bay NHS Trust we are committed to helping you in any way in which we can. If you have any further questions or queries, contact us below.

Note: If you require immediate emergency treatment, dial 999 and ask for an ambulance.

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