Help and support
Our staff make every effort to answer any questions or concerns you have and to ensure your time at our hospitals is satisfactory.
Below are some key points of contact for help, support and advice.
Alternatively, you may contact us directly using the form at the bottom of the page.
In a serious medical emergency, stay calm and call 999.
Alternatively, make your way to one of our A&E departments.
Get advice about a health problem.
Open 24 hours a day, 365 days a year – online and on the telephone.
For on-the-spot help,
and advice, get in touch with our Patient Advice
and Liaison Service (PALS).
- Dial: 01539 795497
- Email PALS
How to write to us
If you wish to contact us in writing you can do so by contacting us at our head quarters.
Write to us at:
University Hospitals of
Morecambe Bay NHS Trust,
Westmorland General Hospital, Burton Road,
If you have a complaint, question or query regarding either the Langdale Wards or the Primary Care Assessment Service (PCAS) at Westmorland General Hospital, please contact the Cumbria Partnership NHS Foundation Trust who operate these services.
Compliments, comments and complaints
Overall the feedback we get from patients is overwhelmingly positive and our hospitals receive great support from the community. If you feel that someone deserves special praise or thanks, please let us know by writing to the Chief Executive at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, Cumbria, LA9 7RG.
Suggestions about the way in which we might improve our services are helpful too and we welcome these. Your comments will be passed to the staff concerned.
If you have a complaint about our services, we would like to know. It is important that we learn from these and that is why we encourage patients, relatives and carers to tell us as soon as they become concerned so that it can be dealt with promptly.
How to find us
The main contact details for the Trust’s five hospitals are as follows:
- Furness General Hospital
Address: Dalton Lane, Barrow in Furness, LA14 4LF
Telephone: 01229 870870
- Royal Lancaster Infirmary
Address: Ashton Road, Lancaster, LA1 4RP
Telephone: 01524 65944
- Westmorland General Hospital
Address: Burton Road, Kendal, Cumbria, LA9 7RG
Telephone: 01539 732288
- Queen Victoria Hospital
Address: Thornton Road, Morecambe, Lancs, LA4 5NN
Telephone: 01524 405700
- Ulverston Community Health Centre (out-patients/diagnostics only)
Address: Stanley Street, Ulverston, Cumbria LA12 7BT
Telephone: 01229 484045
How can we help you?
Here at the University Hospitals of Morecambe Bay NHS Trust we are committed to helping you in any way in which we can. If you have any further questions or queries, contact us below.
Note: If you require immediate emergency treatment, dial 999 and ask for an ambulance.