Compliments, comments, complaints

 

Introduction

If you have a comment or a complaint about the services at UHMBT, we want to know.

We aim to provide the best possible care for our patients and hearing your views will ensure that
we keep up good work and look into areas that aren't performing as well.

If you need advice on anything relating to health issues, please contact our Patient Advice and Liaison Service (PALS). They are happy to advise you and point you in the right direction.

How to Thank Staff

Most patients are grateful for the care they are given.

If you feel that someone deserves special praise or thanks, there are a few different ways you can let us know.

Any comment received will be passed onto the relevant staff members.

Find out more about giving feedback and how patient's feel about our services on our Patient Feedback page.

Expressing your concerns

We respect and value the views of all those who have had cause to use our services.

Should you be unhappy with any aspect of your experience, either as a patient or as a relative/carer, we hope you will feel able to tell us so that we can take any necessary action to improve our service for the future.

Making a complaint will not be detrimental to your current or future care.

You can find more information about our complaints procedure on our Complaints and Patient Relations page.

PatientRecords
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