Compliments, Comments and Complaints
If you have a comment or a complaint about the services at UHMBT, we want to know.
We aim to provide the best possible care for our patients and hearing your views will ensure that we keep up good work and look into areas that aren't performing as well.
If you need advice on anything relating to health issues, please contact our Patient Advice and Liaison Service (PALS). They are happy to advise you and point you in the right direction.
How to Thank Staff
Most patients are grateful for the care they are given.
If you feel that someone deserves special praise or thanks, there are a few different ways you can let us know.
Any comment received will be passed onto the relevant staff members. You can submit your comment in the form below.
Expressing your concerns
We respect and value the views of all those who have had cause to use our services.
Should you be unhappy with any aspect of your experience, either as a patient or as a relative/carer, we hope you will feel able to tell us so that we can take any necessary action to improve our service for the future.
Making a complaint will not be detrimental to your current or future care.
You can find more information about our complaints procedure on our Complaints and Patient Relations page.
How to find us
The main contact details for the Trust’s five hospitals are as follows:
- Furness General Hospital
Address: Dalton Lane, Barrow in Furness, LA14 4LF
Telephone: 01229 870870
- Royal Lancaster Infirmary
Address: Ashton Road, Lancaster, LA1 4RP
Telephone: 01524 65944
- Westmorland General Hospital
Address: Burton Road, Kendal, Cumbria, LA9 7RG
Telephone: 01539 732288
- Queen Victoria Hospital
Address: Thornton Road, Morecambe, Lancs, LA4 5NN
Telephone: 01524 405700
- Ulverston Community Health Centre (out-patients/diagnostics only)
Address: Stanley Street, Ulverston, Cumbria LA12 7BT
Telephone: 01229 484045