Patient and visitor stories

 

We care about your experiences

What is a patient and visitor story? 
It is the story of your experience in our hospitals, in your own words. These stories allow you to tell us, first hand, about any aspect of your experience with us – what you liked, disliked, think we could improve or to let us know about a staff member who made the difference during your time with us. We use these stories for a variety of reasons, such as for training purposes and as part of our corporate materials - Quality Accounts, Annual Report, newsletters, website, etc.

See some of our Patient stories here

Our staff really value feedback from patients and visitors so we will ensure that all comments are passed on to the relevant ward or department.

What if I have a concern or complaint or need help?
This section is not designed to be used to submit concerns or complaints. If you wish to make a complaint, you can do so by contacting our Customer Care department. Alternatively, if you need any further help or information, please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497 or via email.

Your details
If we use your story, we will only publish your first name and town, unless you indicate that you do not want us to use this information. All other information submitted will be kept confidential.  Sometimes, we may want to contact you to discuss your comments further or check the details so if you are happy to provide further contact details, such as your email address, that would be very helpful.

We will only amend a story if we feel that personal details have been included that may identify a person who has not agreed for their details to be shown.

If at any time, you wish for your patient story to be removed from our database and deleted, then please do not hesitate to write to the Head of Communications and Marketing on the below address. However you will need to have provided your details when you submitted your original story so we can action your request.

Your story
Please use the form below to submit your story. We will read every story and share them with the relevant staff members. It is up to you about how much information you provide but details about the dates, times and the ward or department you are telling us about are very useful to help us identify the correct teams to pass your story on to.

Using the form below as a template, you can also write to us with your story at the below address:

Head of Communications and Marketing
University Hospitals of Morecambe Bay NHS Trust
Westmorland General Hospital
Burton Road
Kendal
LA9 7RG

If you would like to leave additional feedback about our hospitals, you can do so via the national NHS website “NHS CHOICES”.

 

Your story form:

*items of the form are mandatory.

 

We care about your experiences

What is a patient and visitor story?  
Simply, in your words it is your experience in our hospitals.  We use stories for a variety of reasons, such as for training and as part of other materials, such as our Quality Accounts, Annual Report, staff newsletter and website.  Stories can be about any aspect of your experience, we know that staff value the feedback.


What if I have a complaint or need help?
This section is not designed to be used to submit complaints.  If you wish to make a complaint you can do so by contacting our Customer Care department.  Alternatively, if you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS).  They can be contacted on 01539 795 497 or via email.

Your details
If we use your comments we will normally show them with your first name and town; we will not publish any other details about you.  If you would like to submit further contact details then this can be very useful should we wish to contact you to discuss further.  When you submit your details, you have the option of indicating whether or not you want the story to be used with or without your name.  Providing your email address is very useful if we need to check any details.
We would only amend your story where we feel that personal details have been included that may identify a person who has not agreed for their details to be published.
If for any reason you wish for your patient story to be removed from our database and deleted, then please do not hesitate to write to the Head of Communications and Marketing, their details are shown below.  However you will need to have provided your details when you submitted your original story so we can action your request.


Your story
Please use the form below to submit your story.  We will read every story and share them with the relevant teams.  If you would like to leave additional feedback about our hospitals, you can do so via the national NHS website “NHS CHOICES”.
It is up to you about how much information you provide, but dates, times and wards are very useful for us to identify the correct teams to pass your story on to.
Using the form below as reference, you can also write to use with your story, please send it to:

Head of Communications and Marketing
University Hospitals of Morecambe Bay NHS Trust
Westmorland General Hospital
Burton Road
Kendal
LA9 7RG


I have given my consent for my story to be used for the purposes indicated on this page. I understand that if I select ‘No’, that the details will still be shared internally within the organisation. *
Title (Mr, Mrs, Miss, Ms, Dr, etc):
First Name:
Last Name:
Address:
Town/City:
Postcode:
Telephone number:
Email address:
Hospital(s) that your story relates to: *
 Furness General Hospital
 Westmorland General Hospital
 Royal Lancaster Infirmary
 Queen Victoria Hospital
 Ulverston Health Centre (outpatient services)
What did you like? *
What didn’t you like? *
What could have been improved? *
Based on your experience, would you recommend our hospitals to a friend or family member? *
Please type the letters and numbers shown in the image.
 Captcha Code
 

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Find out more

For further information, including contact details, directions, hospital facilities, visiting hours and car parking, please select a hospital from the list below: