Listening into Action


What is Listening into Action (LiA) and Improvement?

ListeningintoAction.jpgLiA is a fundamental shift in the way we work and lead. Its aim is to engage with, and empower, all staff to make the changes that they think will improve not only the services we offer to patients but also, the experience our staff get working in our hospitals.

Our role in LiA is to listen to staff and support them to make the changes, removing any barriers so they can take the lead and contribute to the success of our Trust, and ultimately, feel proud of what they can achieve.

LiA fosters ambition and allows us to raise the bar in what we as an organisation working with our staff can achieve for our patients and staff. It helps us to make our Trust a great place to be cared for and a great place to work.

We launched LiA at our Trust in September 2014, and it complements the other important projects taking place at the Trust, including the CQC Improvement Plan and Better Care Together.

Wave 10 launch

Wave 7 - Remembrance Big Conversation

We were delighted to welcome our Wave 10 schemes at the Auction Mart in Kendal today. A big thank you to all who made it.

The schemes going forward in Wave 10 are:

A big thank you to Dr Carl Macrae from the University of Oxford who came to talk to our staff about the importance of remembrance at a Big Conversation in June. This was an important step for one of our Wave 7 schemes, which is looking at remembering the past to improve the future, to help safety improvement at UHMBT.

What our staff said!

Look at what LiA can do!

Here are some of our key outcomes from our schemes.







Listening into Action has been developed by Optimise Limited and has been adopted by over 70 NHS Trusts since 2010. UHMBT is a licenced LiA Trust.


 Last reviewed July 2017

Dr Obale with her LiA project.jpg

LiA - what is it all about.jpg

Expressions of Interest forms

Expressions of Interest forms

Do you have an idea for improvement for Wave 10 of Listening into Action. 

Staff to submit ideas no later than 5pm on Friday 12 October 2017

The launch day will be Tuesday 17 October 2017 

 EoI Template Wave 10.pdf



Newsletters 2017

LiA newsletter Jan 2017 final.pdf

LiA newsletter Feb 2017.pdf


LiA Wave 7.pdf

Contact details

Contact details

Staff can find out more information on our Listening into Action intranet pages. You will find the link to our pages under Key Information on the intranet homepage.

Patients, public, partners and stakeholders can find regular updates on our Trust Facebook page or by following us on Twitter @LiA_UHMBT

We also have display boards showcasing outcomes from our schemes which we update on a regular basis. These display boards can be found in the Centenary Building at the RLI, near the Westmorland Bite restaurant WGH and near the Acute Medical Unit at FGH.

LiA display boards 2.jpg 

Our team is Elizabeth McDougall, Associate Director of Improvement and LiA, Helen Pye, Improvement Lead, and Siobhan McCubbin, LiA/Improvement Team Administrator.

You can contact the team on 01524511989 or

Listening into Action Videos

You can view all of our Trust's Listening into Action videos on our dedicated YouTube playlist by clicking on the link below.

LiA YouTube Playlist

In the media

In the media

Here you can find the latest news stories and media interviews about some of the fantastic work and achievements.

New Diabetes Centre Officially Opened (The Bay)


What's happening at the Trust


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