Listening into Action


What is Listening into Action (LiA)?

ListeningintoAction.jpgLiA is a fundamental shift in the way we work and lead. Its aim is to engage with, and empower, all staff to make the changes that they think will improve not only the services we offer to patients but also, the experience our staff get working in our hospitals.

Our role in LiA is to listen to staff and support them to make the changes, removing any barriers so they can take the lead and contribute to the success of our Trust, and ultimately, feel proud of what they can achieve.

LiA fosters ambition and allows us to raise the bar in what we as an organisation working with our staff can achieve for our patients and staff. It helps us to make our Trust a great place to be cared for and a great place to work.

We launched LiA at our Trust in September 2014, and it complements the other important projects taking place at the Trust, including the CQC Improvement Plan and Better Care Together.

Ideas Market Stalls

We held LiA and Improvement Ideas Market stalls at RLI, WGH and FGH in June to give staff the chance to find our more about the LiA approach and the tools to get them started. The stalls were open to Trust staff and our Bay Health and Care Partners. 

Throughout the day, the team brought round an LiA and Improvement trolley to staff on the wards. 

Thank you all for your interest. 

Wave 8

Wave 8 launched on 25 April and we have 19 schemes. Themes include End of Life, Maternity Triage and employee engagement in schools. The Wave is a joint collaboration with our Bay Health and Care partners! 

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What our staff said:

Look at what LiA can do!

Here are some of our key outcomes from Wave 1-3 schemes, Big Ticket items and our Focussed Big Conversations.

Case studies

Wave 1

Wave 2

Listening into Action explained

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Listening into Action has been developed by Optimise Limited and has been adopted by over 70 NHS Trusts since 2010. UHMBT is a licenced LiA Trust.


 Last reviewed July 2017

Dr Obale with her LiA project.jpg

LiA - what is it all about.jpg

Expressions of Interest forms

Expressions of Interest forms

Do you have an idea for improvement for Wave 10 of Listening into Action. 

Please submit your ideas no later than 5 pm on Friday 6 October 2017

The launch day will be Tuesday 17 October 2017 

 EoI Template Wave 10.pdf



Newsletters 2017

LiA newsletter Jan 2017 final.pdf

LiA newsletter Feb 2017.pdf


LiA Wave 7.pdf

Contact details

Contact details

Staff can find out more information on our Listening into Action intranet pages. You will find the link to our pages under Key Information on the intranet homepage.

Patients, public, partners and stakeholders can find regular updates on our Trust Facebook page or by following us on Twitter @LiA_UHMBT

We also have display boards showcasing outcomes from our schemes which we update on a regular basis. These display boards can be found in the Centenary Building at the RLI, near the Westmorland Bite restaurant WGH and near the Acute Medical Unit at FGH.

LiA display boards 2.jpg 

Our team is Elizabeth McDougall, Associate Director of Improvement and LiA, Helen Pye, Improvement Lead, and Siobhan McCubbin, LiA/Improvement Team Administrator.

You can contact the team on 01524511989 or

Listening into Action Videos

You can view all of our Trust's Listening into Action videos on our dedicated YouTube playlist by clicking on the link below.

LiA YouTube Playlist

In the media

In the media

Here you can find the latest news stories and media interviews about some of the fantastic work and achievements.

New Diabetes Centre Officially Opened (The Bay)

Think Sepsis: Save Lives (Fab NHS Stuff) 



Here you can find outcomes from Wave 3 schemes, Big Ticket items and Focussed Big Conversations.

Wave 3

Wave 3 Supplies - Training and communication.pdf

Wave 3 Reducing Falls.pdf

Wave 3 Straight to the point.pdf

Wave 3 Skills on a Plate.pdf

Wave 3 Reducing Falls.pdf

Wave 3 Pre - Op Assessment.pdf

Wave 3 One-stop hand shop.pdf

Wave 3 NEWS.pdf

Wave 3 Haemolysis.pdf

Wave 3 Getting Backs Home.pdf

Wave 3 E Meals.pdf

Wave 3 Understanding Patients Experience.pdf

Big Ticket

Big Ticket AKI the next steps.png

Big Ticket Estimated date of discharge.png

Big Ticket Improving care for patients with dementia.png

Big Ticket Mental health.png

Big Ticket Preventing harm in operating theatres.png

Big Ticket Rapid assessment of the elderly and frail.png

Big Ticket Respiratory pathway.png

Big Ticket Sepsis.png

Big Ticket Stroke.png

Safer care.png

Focused Big Conversations

Focussed Big Conversation - IT that works for us.png

Focussed Big Conversation - How we can involve and communicate better with our staff.png

Focussed Big Conversation - Health and Wellbeing.png

Focussed Big Conversation - Day to day frustrations.png

Focussed Big Conversation - A great place to learn.png

What's happening at the Trust


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