Contact Details

If you have any enquiries regarding Audiology Services or an appointment you have with Audiology, please contact our Audiology Clerical Team on the telephone numbers below:

Furness General Hospital Audiology Department (also for enquiries about Ulverston Health Centre)
01229 870870

Westmorland General Hospital Audiology Department: 01539 795369

Royal Lancaster Infirmary Audiology Department (also for enquiries about Queen Victoria Hospital Audiology Department): 01524 583716


Open Repair Clinics: How to access Audiology Services if you are an existing patient

As part of our service, all site across the Morecambe Bay Area offer Repairs Clinics. These clinics do not require an appointment, you just attend the below clinics at the specified times and are seen on the day.

  • At Furness General Hospital the Repairs Clinics are Monday 2.00pm until 5pm and Tuesday 8.30 am until 12 noon.
  • At Royal Lancaster Infirmary the Repairs Clinics are 12.30pm until 4.00pm Mondays, Wednesdays and Fridays.
  • At Westmorland General Hospital the Repairs Clinics are 9.30am until 12.30pm Tuesdays and Thursdays.
  • At Queen Victoria Hospital in Morecambe the Repairs Clinics are Tuesday and Thursday 1.00 pm until 5.00pm.
  • At Ulverston Health Centre, Stanley Street, the Repairs Clinics Are Wednesday 9.30am-12noon.
  • At Carnforth the Repairs Clinics are every other Friday 9.00 am until 11.45am.
  • At Ambleside Health Centre the Repairs Clinics are the 4th Monday of every Month 2.00pm until 4.00pm.
  • At Arnside Medical Practise, Archard Road, the Repairs Clinics are the 1st Friday of Every Month 9.30 am until 11.30 am.
  • At Sedbergh Health Centre the Repairs Clinics are the 1st Monday of the Month 2.00 pm until 4.00 pm.
  • At the Windermere Health centre the Repairs Clinics are the 3rd Thursday of the Month 2.00 pm to 4.00 pm.
  • At the Grange Clinic the Repairs Clinics are the 2nd Thursday of the Month. 2.00pm until 4.00 pm.
  • Please note our repairs clinics do not run if they fall on Bank Holidays.
  • Please note, only at the main sites (Furness General Hospital, Royal Lancaster Infirmary, Westmorland General Hospital and Queen Victoria Hospital) will the hearing aids be able to be adjusted. The other clinics are for batteries and basic repairs.



Audiology Staff

The Audiology team across the Morecambe Bay Area comprise a well-integrated and diverse team with varying specialities. Members of our team is registered under a regulatory body such as the Health and Care Professions Council (HCPC) or the Registration Council for Clinical Physiologists (RCCP). All the Audiologists working for the University Hospitals of Morecambe Bay NHS Foundation Trust are held to certain standards to be registered with these councils. The RCCP and HCPC ensure members uphold a high standard of care for patients and also ensure that any clinicians registered are continuing their professional development in order to maintain up to date, quality care for patients.

 Who are we?

The Clinical Lead for Audiology & Orthoptics is Samantha Riding.

Furness General and Ulverston Health Centre Audiology Team

Royal Lancaster Infirmary and Queen Victoria Audiology Team

Westmorland General Hospital Audiology Team

What we do:

Adult Audiology Services

Initial Appointment

Please click here for more information.



Paediatric Services

The paediatric services involve diagnosing and managing hearing loss in children. Specialist Audiology Practitioner’s lead paediatric care and this includes monitoring a child’s hearing loss, managing the hearing loss, ensuring the child gets the appropriate referrals so they can get support from education services and supporting parents and guardians in managing a child’s hearing loss.

Newborn Babies

Babies and Toddlers


Hearing Aid Services for Paediatric Patients

Tinnitus Services


Balance Service

·         Patients can be referred by their GP to have their balance tested. Patients can also be referred by ENT to have their balance tested. Balance testing is performed by two Audiologists, generally a specialist with a second in support.

·         To test balance, the Audiologist will need to ask you questions about the problems you have been having with your balance. You may also be asked questions about your hearing and health in general.

·         Videonystagmography is a test that involves the Audiologist recording your eye movements while they follow a dot on a screen. These eye movements can indicate whether there is a problem related to the organs in your ear that help you to balance. Please click here for further information

·         Another test the Audiologist may want to perform is Calorics. This test involves running cool and warm water or air into your ears for a few seconds. This difference in temperature stimulates the balance organ within the ear and the Audiologist once again records your eye movements to see where the problem is. The Audiologist will then explain the test results to you and advise on what should be done next. Please click here for further information

·         The Balance Assessment is performed at Westmorland General Hospital. The appointment lasts 90 minutes.

·         Balance rehabilitation services are also provided across the three sites. These appointments involve discussing management strategies of how to deal with balance problems on a day to day basis. The Audiologist will also advise you on and teach you exercises that can be done to help with your balance problem. For further information, please click here


Bone Anchored Hearing Aids

Specialist Hearing Aids

Special Achievements for Audiology Services


Links with Other Departments

Links with Local Paediatric Services

Children’s Hearing Services Working Group

Education Services

Hearing Impairment and Technical Equipment Service (Cumbria)

Deaf Vision Cumbria


Under construction Sept 2016

How do I get an appointment with my local NHS Audiology Services?

  • If you have never been seen by Audiology before and you are concerned about your hearing, you should consult your family doctor for a referral to Audiology.
  • Audiology Services also treats patients who have been seen first by Ear Nose and Throat Services.
  • Paediatric patients can be referred from the New Born Hearing Screening Program, Paediatricians, Ear Nose and Throat, Health Visitors and their own GP as well.
  • If you are an existing patient with Audiology and you wish to see access Audiology Services, the best way to contact Audiology is through the Repairs Clinics, please click here for more information.


Useful links

Lancaster and Morecambe Deaf Children’s Society

Hearing Link is a national charity that aims to support people with hearing loss, their families and friends

Action on Hearing Loss (previously known as the Royal National Institute for Deaf People [RNID]) is a national charity that aims to support people with hearing loss, tinnitus and their families and friends.

The British Tinnitus Association is a source of support and information for people with tinnitus and their carers in the UK. The British Tinnitus Association aims to help individuals with tinnitus and their family and friends, as well as increasing awareness and understanding on tinnitus amongst the general public.

  • To purchase assistive listening devices that work alongside your hearing aid please visit: If you do decide to purchase from these websites, please quote MOR01. This means the University Hospitals of Morecambe Bay NHS Trust Audiology Departments receive 10% of the profits so they continue improving staff training and equipment.
  • Sound Solutions provides for further information regarding assistive listening devices that can be purchased to work along with your hearing aids



What's happening at the Trust

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