Patients & Visitors


To remember when staying in hospital:

1. Don't forget to pack your toothbrush
Always a good idea when staying in hospital. Bring items for washing, personal cleanliness, grooming and a towel.  

2. Pack appropriate clothes
Come prepared. During your stay it is likely that you will need nightwear, normal clothes, dressing gown, underwear and appropriate footwear (slippers). Sorry we are unable to offer a laundry service.

3. Do not bring valuables
Please do not bring in valuables. If you must bring valuable items with you please hand them to your Nurse or midwife on arrival and they will give you a receipt for them.

4. A small amount of money and a good book
It is a good idea to bring a few pounds for newspapers, sweets etc, or if you want to use the bedside TV system. Alternatively nothing beats a good book, please remember your spectacles if you wear them!

5. Medicines
Please either follow the instructions within your admission letter relating to medicines or bring with you all those that you are taking in their original containers.

Side Rooms
There are a limited number of side rooms available at each Hospital Site and therefore it may not always be possible for patients to be allocated a side room on request  as clinical need is a priority.

Trainees participating in your Care and Treatment
The Trust participates in the training of medical students, nursing and midwifery students and allied Health Professional Students.  These Trainees may be involved in your care and treatment.  If you do not wish any Trainees to be involved in your care and treatment, please inform the clinician at the time of your episode of care.



Some things to remember when visiting:

Visiting hours



Advance Decisions
It is a general principle that a person has a right to consent to or refuse treatment.  An ‘Advance Decision’ enables a person to refuse specified medical treatment at a time in the future when that person may lack capacity to consent to or refuse it.  Any person with capacity who is 18 or older can make an Advance Decision but this will only apply at a time when the person lacks capacity.

There is no specific format for an Advance Decision but if it deals with life-sustaining treatment, it must be in writing and include a clear statement that it is to apply to the specific treatment even if life is at risk.  It must also be signed and witnessed.  It is recommended that people who are thinking about making an Advance Decision obtain independent advice; this is available from independent legal advisors and some charitable societies.

It is the responsibility of the person making the Advance Decision to make sure this is drawn to the attention of healthcare professionals.  It is advisable that several people, including the person’s GP and family, have a copy of the Advance Decision stored with them or are made aware of its provisions.

You can arrange for a copy of an Advance Decision to be noted on your hospital records by sending a copy to:

FAO Sara Gabriel
Medical Records Manager
Unit 9
Peter Green Way
LA14 2PE
or by e-mail to:

Booking your treatment – Choose and Book

In England, patients are able to choose the hospital of their choice when being referred from their GP. There are some exclusions, which is explained further at, you can find out more details about our hospital from this website or by calling our Patient Advice and Liaison Service (PALS) on 01539 795497 or by email

If you wish to choose one of our hospitals please mention this to your GP.

Tell us what you think

We are committed to proving the most comfortable and positive experiences possible for our patients and visitors. We are constantly evaluating and looking for ways in which to improve.

If you have any constructive feedback, or indeed just want to tell us about your experiences at one of our hospitals, then please drop us a line using the form below.  The form is sent to our Head of Patient Experience for review.

If you wish to complain, please see our Complaints, Compliments and Concerns page.  Please do not rely on this method (email) for urgent requests.


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Useful documents

Find out more

For further information, including contact details, directions, hospital facilities, visiting hours and car parking, please select a hospital from the list below:





Patient Contact Centre

Tel: 0845 055 9990

What's happening at the Trust


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