For information regarding facilities and services provided for you and your visitors whilst in hospital, please refer to individual hospital sites.
- Furness General Hospital
- Royal Lancaster Infirmary
- Westmorland General Hospital
- Queen Victoria Hospital
- Ulverston Community Health Centre
The following information is designed to assist you in preparing for and being admitted to hospital.
Arrival On The Ward
When you arrive on the ward, you will be welcomed and shown to your bed. A named, qualified nurse will co-ordinate your nursing care throughout your stay. The nursing and medical staff will talk to you about your procedure and any individual needs. You will be asked for any relevant personal information, including contact details in case of an emergency.
You will be required to wear an identity bracelet at all times. Equally, all staff wear ID badges.
There is a bedside cabinet for your day to day needs and personal belongings.
We may wish to transfer you to another part of the ward or to a different ward at some stage during your stay - particularly if you were admitted as an emergency. If this is necessary, the reasons for doing so will be explained.
Find out more on same sex accommodation in our hospitals.
The majority of the bedsides across our hospitals have their own touch screen entertainment unit that includes TV, Phone, Internet, and Film on demand. For more information on the units, please visit http://www.hospedia.co.uk/patients-and-visitors.html (Please note that UHMBT is not responsible for the content of this external website)
Free WiFi is available throughout our hospital sites.
Whilst you are a patient in one of our hospitals please ensure you maintain good hand hygiene throughout your stay.
Please do not sit on other patient’s beds or chairs and ensure any visitors you may have use the chairs available for their use.
Please remind your visitors to use the alcohol gel or hand washing facilities on entrance and exit to all wards and departments.
All our staff are trained in the importance of hand hygiene, but if you haven’t seen a member of staff clean their hands when you think they should have done, please feel free to ask them to do it again. No offence will be taken.
In order for us to prescribe your medication whilst you are in hospitals, we need to know what medicine you normally take. Please either follow instructions within your admission letter relating to medicines or bring all those that you are taking in their original containers.
Your medicine will be stored and utilised as appropriate. This system allows you to continue to take medicines you are familiar with. If you are required to take further medicines whilst in hospital, these will be sent to the ward with appropriate instructions. On discharge, you will be provided with a supply of medicines as part of the Trust's discharge planning policy.
What You Need
If you come into hospital for a planned operation or treatment, you will have been told beforehand about what to bring by way of an admission letter. If you come in as an emergency, these are the items you are likely to need:-
- Dressing gown
- Day clothes (if appropriate)
- Personal aids
- Books, magazines, stationery etc
- Loose change for newspapers etc
The hospital is unable to do your personal laundry, please arrange for a friend or relative to do this.
What Not To Bring
Money & valuables: please do not bring jewellery, valuables or large sums of money. You will only need a small amount of money for things such as newspapers etc. If you must bring certain valuables, pension books etc, please hand them to your nurse for safekeeping. The items will be listed and you will be given a receipt.
TV or radio: there is a tv in every ward Day Room and Patientline service to most beds. Patientline is a pay per view television and telephone service.
Alcohol: alcohol is not allowed at any time.
The General Offices at each of our main hospitals are able to process the reimbursement of travel costs on presentation of proof of income related benefit and your appointment letter/card.
More information about claiming travel costs, including documents and advice line numbers, is available on the the NHS Choices website at http://www.nhs.uk/NHSEngland/Healthcosts/Pages/Travelcosts.aspx
We aim to provide the highest possible standards of individual care for all our patients and will:
- treat you as an individual
- respond quickly and effectively to your needs
- maintain confidentiality
- listen to your views
- give you time
- keep you informed and actively involve you in the planning of your care and treatment
- We take pride in our work and hope that you will be happy with the care that you receive.
Reviewed Aug 2016