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Hospital contact numbers

COVID-19 FAQ's

This is an uncertain time for the whole country, we understand that even under ‘normal’ circumstances coming into a hospital can be a difficult time for many people, therefore this list of Frequently asked questions has been compiled to assist visitors and patients to our hospitals in addition to information patients will be sent in the normal course of their treatment. If you have further questions please do not hesitate to contact our Patient Advice and Liaison services (PaLs) as detailed below.

In the main, unfortunately no – we have put in restrictions on visiting and only patients receiving end-of-life care, Birthing partners in the Maternity Units and parents or legal guardians in the Children’s Wards are able to be visited/visit and are nominated by the woman giving birth.

Unfortunately we have had to cancel a number of appointments. However, any appointments that are urgent e.g. suspected cancer referrals will go ahead. This will be in the form of a Face to Face appointment or a telephone appointment, dependent on clinical advice. If you are on active treatment that requires monitoring e.g. chemotherapy or biological therapies you will continue to be followed up. We will contact you in advance to book this appointment.

During this period a significant proportion of our routine outpatient appointments are postponed and we will contact you with a revised appointment in due course.

The Trust’s Radiology service is reducing the number of face-to-face Outpatient and GP radiology/imaging examinations during the COVID-19 pandemic in order to keep our staff and the public safe.

All routine imaging requests and appointments are likely to be deferred unless otherwise clinically indicated. Patients with imaging requested as urgent or two-week wait (2WW) imaging will be offered appointments.

We want to continue to treat patients in as safe as a way as possible. Your treatment may continue as planned or there may be some alterations which will be discussed with you. If for example, the risk of continuing is potentially higher than giving you a break from or delaying treatment, this may be recommended. Any decisions regarding your treatment will be made with you.

At present parking for patients and staff is free.

A list of the patient car parks is available here.

Staff parking is currently free and at our Royal Lancaster Infirmary site there are overflow facilities available at Greaves Park hotel, the council car park by the canal near Medical Unit One (Auction Mart) and, Ripley St Thomas School visitor parking.

To protect others, you must stay at home if you or someone you live with has symptoms of Coronavirus(Covid-19) - This is called self-isolation.

If you think you might have coronavirus, check if you need to self-isolate by using the NHS 111 online coronavirus service which is available at www.nhs.uk, if you can't access the Internet then please call NHS 111."

Please do not attend hospital or visit your GP if you have symptoms of Coronavirus, instead you must visit the NHS 111 website.

An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as: · loss of consciousness

  • acute confused state and fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds
  • stroke
  • major trauma such as a road traffic accident

The main restaurants are open on all our sites. Seats have been removed to help with social distancing and we ask all users to observe distancing guidelines.

The Royal Lancaster Infirmary restaurant is open 8:30am to 3pm and from 5:15pm to 7pm Monday to Friday and 08:30am to 2pm and from 5.15pm to 7pm on Saturdays and Sundays

Furness General Hospital is open from 8.30am -6pm Monday to Friday and from 8.30am to 5p on Saturdays and Sundays

Westmorland General Hospital: 9.30am-1.30pm

The To Go café at Westmorland General Hospital is open from 11am to 1pm, and the To Go café at the Royal Lancaster Infirmary is open 8:15am to 6pm Monday to Friday and 9am to 6pm Saturday and Sunday.

The RVS cafes are closed.

We have. A full list of the ward moves is available below:

Royal Lancaster Infirmary

  • The Oncology Unit at the RLI has moved to Westmorland General Hospital (WGH)
  • The Fracture Clinic at the RLI has moved to the Oncology Unit at the RLI
  • The Minor Injuries Unit at the RLI has moved to the Fracture Clinic at the RLI
  • The Gynaecology Assessment Unit (GAU) and Early Pregnancy Unit (EPU) Ward 16 at the RLI have moved to Ward 17 at the RLI
  • The Clinical Investigations Unit at the RLI has moved to the Ophthalmology Unit at the RLI
  • The Pleural Clinical at the RLI has moved to the Ophthalmology Unit at the RLI
  • Ward 35 at the RLI has moved to the new RLI Medical Unit 1 Ward 4
  • Children’s Ward 32 at the RLI will move to Ward 16 at the RLI on Saturday 4 April
  • Ward 37 Respiratory (Higher care) at the RLI is planned to move to Ward 32 at the RLI on Sunday 5 April or Monday 6 April (to be confirmed)
  • The Diabetes and Endocrinology Centre at the RLI will move to the Rheumatology at the RLI on Tuesday 7 April

Furness General Hospital

  • The Ambulatory Care Unit FGH is expanding to include a COVID clean Emergency Department
  • The Acute Medical Unit FGH will become an additional Intensive Care Unit (ICU)
  • The Discharge to Assess Unit FGH will become an Acute Medical Unit

No. To protect others, you must stay at home if you or someone you live with has symptoms of Coronavirus (Covid-19) - This is called self-isolation.

If you think you might have coronavirus, check if you need to self-isolate by using the NHS 111 online coronavirus service which is available at www.NHS.Uk, if you can't access the Internet then please call NHS 111.

Please do not attend hospital or visit your GP if you have symptoms of Coronavirus, instead you must visit the NHS 111 website.

Yes, in some instances staff will be wearing protective clothing, this might include a face mask, face shield, gloves and an apron, we understand this can make many people more anxious and they will do their very best to assist you.

You do not need to wear a face mask when visiting our hospitals unless the advice of the government changes. You may choose to wear a facemask however it is not a requirement to come into our hospitals. Protective equipment for visitors is not a requirement unless you are visiting a patient in a COVID ward in which case appropriate PPE will be provided.

You should follow the NHS guidelines – wash your hands more often especially:

  • when you get to work or arrive home
  • after you blow your nose, cough or sneeze
  • before you eat or handle food

You should wash your hands for 20 seconds, using soap and water or hand sanitiser.

If you think you might have coronavirus, check if you need to self-isolate by using the NHS 111 online coronavirus service which is available at www.nhs.uk, if you can't access the Internet then please call NHS 111.

Please do not attend hospital or visit your GP if you have symptoms of Coronavirus, instead you must visit the NHS 111 website.

GP surgeries are still taking calls and advising on non-covid-19 concerns.

Yes – the Lloyds outpatient pharmacies in the hospitals are still open.

If you think you might have coronavirus, check if you need to self-isolate by using the NHS 111 online coronavirus service which is available at www.nhs.uk, if you can't access the Internet then please call NHS 111.

Please do not attend hospital or visit your GP if you have symptoms of Coronavirus, instead you must visit the NHS 111 website.

GP surgeries are still taking calls and advising on non-covid-19 concerns.

Please contact our Patient Advice and Liaison Service at this link or:

Telephone: 01539 715577 (answer machine service is available)

Email: pals@mbht.nhs.uk

Due to the COVID-19 pandemic, the Trust at the end of March 2020 postponed all routine planned surgery. This was to ensure we had sufficient capacity in our hospitals to meet the high anticipated COVID-19 demand. We are now hoping to be able to reinstate much of our planned work over the next few weeks in a planned way, and will contact you with a date for your operation. If you already have a date from us please do keep your appointment and do let us know if you’re unable to attend because you are self-isolating or shielding.

At this moment it remains unclear when we will be fully running planned operations. We will be restarting these over the coming weeks but much will depend upon national advice and any updates to the UK lockdown arrangements in the next period. As we reinstate our planned work, we will be prioritising patients based on their clinical urgency and contacting patients accordingly to agree a convenient new date.

You may choose to wear a facemask however it is not a requirement to come into our hospitals. Protective equipment for visitors is not a requirement unless you are visiting a patient in a COVID ward in which case appropriate PPE will be provided.

Our Trust has sufficient PPE equipment for staff. There are fresh deliveries each day and the Trust is working hard to keep sufficient stocks of all types of PPE - eg masks, aprons. gloves, gowns in place.

No, these centres are not for ‘self-admission’ If needed, they would be for patients who had been treated in hospital who had recovered but required some additional time before they were fully fit to go to their homes, but no longer needed an acute hospital bed.

You can check if you are eligible for swabbing and the details of the swabbing tests by checking here.