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Macmillan support service relaunches at Furness General Hospital

27 March 2023

  • Furness General Hospital

Macmillan relaunched its Cancer Information and Support Service (MCISS) at Furness General Hospital (FGH) last week. The service has been renamed as the ‘Furness General Hospital Macmillan Information and Support Centre’.

The service can be found on Level 4 of FGH, opposite the Royal Voluntary Service (RVS) shop. The purpose-built space boasts an office and quiet room with a feature wall which will allow the team to carry out face-to-face appointments.

The redevelopment was funded by Bay Hospitals Charity and two grants from Macmillan Cancer Support.

Previously, the service ran from an open pod at the entrance of FGH which was temporarily closed during the pandemic. A telephone support service which was put in place continues to support patients.

Patient feedback has included:

· “I recently reached out to the service at Lancaster, I am delighted to see the relaunch of the centre in Barrow. I have looked around the new centre. The new centre feels friendly, set in a private environment at the main entrance of Furness General Hospital. I am sure patients and their families, friends or carers will welcome this local face-to-face service”

Sallie Robinson, Macmillan Cancer Information and Support Service Manager, said: “This is a really generous joint venture between Bay Hospitals Charity and Macmillan. It’s created a beautiful, welcoming environment, with the idea that our service will be able to offer face-to-face appointments and drop-in support which will benefit the local area of Barrow.

“It is fantastic that Macmillan has also separately funded a new MCISS assistant who will be supporting the service at Barrow along with our volunteers.”

Barry Rigg, Head of Patient Experience at UHMBT, added: “We are so pleased that the Macmillan Centre is now available to provide support to patients at Furness General Hospital. I am sure that it is going to be an invaluable resource for our patients and the wider public.

“Cancer services are a key area of focus for the Trust and this is an area where we are constantly driving improvements. The newly refreshed service from Macmillan can only serve to enhance the care we offer, now and in the years to come.”

Suzanne Lofthouse, Head of Charities and Fundraising for Bay Hospitals Charity, said: “Bay Hospitals Charity are proud to support such a worth and invaluable service, the charity not only provides state of the art equipment and funding to train our fantastic staff but also services like this to help our community in times of need and when they need it the most. Without the support of our wonderful supporters, we wouldn't be able to fund these much-needed Cancer services. If you wish to support Bay Hospitals Charity to fund more initiatives like this please donate at www.bayhospitalscharity.org.”

You can find out more about the Macmillan Cancer Information and Support Service at the Trust here https://www.uhmb.nhs.uk/our-services/services/cancer-services/macmillan-information-and-support-service.