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Hospital contact numbers


The Outpatients service at University Hospitals of Morecambe Bay NHS Foundation Trust is being transformed as part of the Trust’s recovery from coronavirus (COVID-19) and is looking at ways of delivering care in a more efficient and sustainable way. The following are some of the transformations that have been made so far:

eBooking: To book an appointment, some patients will receive a text message from the Trust to their Smartphone which allows them to book their appointment and gives them more control and choice over what time and date suits them.

eLetters: Some patients will receive their appointment letters quicker via text message to their Smartphone through a new eLetters system rather than waiting several days to receive a paper copy through the post.

Non face-to-face consultation: Some patients will be offered a video and telephone consultation where clinically appropriate. Many patients have already benefitted from this new style of non face-to-face outpatient consultation from the comfort of their homes.

Watch the short animation below to find out more about these transformations.

University Hospitals of Morecambe Bay NHS Foundation Trust (UHMBT) may contact you regarding your referral to UHMBT.

This contact is helpful in avoiding wasted appointments which may arise where a patient no longer needs their place on the waiting list because they have already been treated, have recovered, or have moved away from the UHMBT area.

If you receive this message: Hello YOUR-FIRST-NAME, this is a message from Morecambe Bay Hospitals. Please click the link below, to our Patient App, where there are questions about your appointment in NAME-OF-DEPARTMENT service https://fx.uhmb.nhs.net.uk/clinicalvalidation2/waitinglistvalidation?guid=alkjhkls-ksdjhf-2893 please respond.

You can let us know if you need your place on the waiting list or if you wish to come off our waiting list.

We appreciate your response and it helps us to offer appointments to patients who still need them.

Your text will come from NHS NO-REPLY. Please follow the link in the text message to log in and update us.

Outpatients FAQs can be found at the Trust website.

Age UK

If you or someone you know needs support with digital skills, visit Age UK's ‘Making the most of the internet’ resources. Here you will find simple guides to help people who are already online but want to boost their confidence.

Lots of Age UK's local partners also provide digital skills support services for older people. You can find out which services are on off near you at the Age UK website. 


AbilityNet has some useful resources for people with learning disabilities around data and digital support. You can find out more at the AbilityNet website.