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Our Improvement work

Hive transformation programme banner

The Hive is UHMBT’S new approach to continuous improvement which brings together all of the learning, tools, skills and expertise that the Trust has developed over the years through programmes including Listening into Action and Quality, Service Improvement and Redesign (QSIR).

The Hive is about bringing people together with a shared purpose to improve or transform what we are doing for the benefit of our patients and colleagues.

The Hive is currently supporting a number of transformation ‘cells’:

The Build a Better Bay transformation programme was initiated to support the recovery response to COVID-19, with a focus on ensuring we captured all the positive learning during COVID-19 with the underlying principle of ‘no going back’. Ultimately, it will lead to new clinical models of care being established to support and ensure the delivery of sustainable services.

To plan for an outpatient service that sees at least 30% less patients. A service that uses technology to make face to face appointments the exception rather than the rule. A service that delivers against the 92% Referral to Treatment (RTT) standard.

A service that enhances and optimises surgical activity on the Westmorland General Hospital (WGH) site, and sees effective and efficient use of our theatre resources. A service where day case is the default and delivery of the cancer and RTT standards is supported.

A service where our patients are cared for in the right environment, with good patient flow supporting delivery of a maximum 92% bed occupancy. We will deliver against the seven-day priority standards; maximise ambulatory care; always assess prior to admission and start planning for discharge on admission. These actions will support delivery against the four-hour A&E standard.

Each of the cells is being supported by the People and Organisational Development (OD) Cell.

The People and OD Cell’s role is to support the transformation programmes by:

  • Ensuring that any statutory and local procedures are followed
  • Providing specialist support to the transformation programmes
  • Developing solutions to issues that can’t be resolved within the programmes
  • Providing ‘check and challenge’ on clinical/service plans

For more information on The Hive please use the form below to submit an enquiry. You can also follow The Hive on Twitter to keep up with the latest developments and continuous improvement work by teams and individuals across the Trust.