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Survey reveals positive feedback from UHMBT inpatients

29 September 2022

Most inpatients continue to have a good overall experience and say they are treated with dignity and respect when being cared for at hospitals run by University Hospitals of Morecambe Bay NHS Foundation Trust, according to a newly-published survey. 

People who were treated on inpatient wards at the Royal Lancaster Infirmary, Furness General Hospital and Westmorland General Hospital were asked for their feedback as part of the national Adult Inpatient Survey 2021. 

In the survey, conducted each year on behalf of the Care Quality Commission (CQC), patients were asked 47 questions scored on a scale from 0 to 10. Overall, the Trust received a score of 8.2 for the statement ‘Overall, how was your experience while you were in the hospital?’. 

Other highlights included: 

  • A score of 9.1 for the question ‘Overall, did you feel you were treated with respect and dignity while you were in the hospital?’ 

  • A score of 9.1 for the question ‘Did you have confidence and trust in the doctors treating you?’ 

  • A score of 9.0 for the question ‘Did you have confidence and trust in the nurses treating you?’ 

  • A score of 9.1 for the question ‘How clean was the hospital room or ward that you were in?’ 

The Trust’s results were about the same as other trusts around the country for 46 of the 47 questions. 

In common with most trusts in the country, UHMBT received a lower score for the question ‘During your hospital stay, were you ever asked to give your views on the quality of your care?’. The Trust received a score of 0.7, slightly lower than the national average. 

Bridget Lees, Chief Nursing Officer, UHMBT, said: “The feedback our patients have given us through this survey is positive overall, and I am pleased that our teams have been recognised for both the quality of the care they provide and for the dignity, respect and compassion they demonstrate each day. 

“The survey responses highlight that there are opportunities for us to improve the experience in our hospitals further by doing more to gather and act on feedback from patients while they are with us in our wards. 

“I would like to thank colleagues across the Trust for the hard work and dedication that has led to these positive survey responses.” 

The survey was conducted between January and May 2022 among patients who spent at least one night in hospital in November 2021. Researchers received 511 responses from UHMBT patients. The 2021 survey includes feedback on 134 acute trusts throughout England.  

For more information, and to read the survey results in full, visit the CQC website