Outpatients

 

Welcome to Outpatients!

UHMBT deliver a wide range of Outpatient services across all 3 of our hospital sites and our 2 community health centres. We see half a million patients each year within Outpatients.

We aim to provide an efficient outpatient service that delivers high quality clinical outcomes to every single one of our patients. Making sure every patient experience is positive is very important to us.

If you have been referred for an outpatient appointment further advice is available here

Our Vision

Our patients will be fully informed every step of the way from referral to the end of their treatment pathway.

It is important that every patient knows why and who they have been referred to at UHMB for their outpatient or diagnostic appointment. 

Every appointment is mutually agreed for the right time, most convenient place and with the right person.

We aim to see each patient at their allotted appointment time where they will agree with the clinician their treatment pathway and the patient will leave with full knowledge of what is happening next. Occasionally there may be a delay as other appointments may overrun or the clinician may be called away to an emergency

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What we do

We aim to offer choice of appointments with flexibility of the hospital site, date and time of appointment, where appropriate. We deliver this through various booking practices such as Choose and Book and telephone appointments.

We also provide an appointment reminder service to allow best use of our clinics and have self check-in kiosks in our larger departments to enable you to book yourself into clinic.

Our focus is to deliver our customer care commitment ensuring a positive patient experience.

If you would like a copy of the letter that will be sent to your GP, please let the Outpatients clinic doctor or nurse know and they will arrange this for you. Please be aware that these letters may contain medical terminology. If you require support in understanding the content, please contact your GP or health professional involved in your care.

Help us fight bugs

We have made great strides with infection control. Please help us by using the hand gel provided each time you visit our hospitals and community centres.

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