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Macmillan Cancer Information and Support Service

The Macmillan Cancer Information and Support Service (MCISS) at University Hospitals of Morecambe Bay (UHMBT) NHS Foundation Trust is a friendly team who offer high quality information, emotional support and practical advice to people affected by cancer. If you or someone you care about has been diagnosed with cancer then the Macmillan Cancer Information and Support Service is here to help. As a non-nursing service we work alongside the Cancer Teams providing support for the people of North Lancashire and South Cumbria.

We welcome enquiries and aim to provide access for service users to accurate information and empathetic support, linking with other information providers and support mechanisms both locally and nationally, as well as providing a support resource for health and social care professionals who can refer into our non-clinical service.

There is now open access to our information resources at our Macmillan Centres at the Royal Lancaster Infirmary (RLI) and Furness General Hospital (FGH) during our Service hours which are 8am - 4pm, Monday - Friday (excluding Bank Holidays). By calling in at one of our Centres you will have immediate access to a wide range of Macmillan Cancer Support publications and literature.Macmillan logo of hands holding with green background

The MCISS team at UHMBT want to ensure you feel supported utilising your preferred method of communication. Booked appointments can be made for you to meet with us face to face, over the telephone or online - whatever works best for you, allowing you the time you need to discuss your concerns. We are here to support anyone affected by cancer so please do make contact. 

You can hear from the team about the services we can provide in this video.

Face-to-Face appointments are available at the RLI Macmillan Centre located at the entrance to Medical Unit 1 near General Office, and at FGH Macmillan Centre located on Level 4, off the main corridor opposite the RVS shop. Please make contact with the team to arrange.

Lorraine Jones UHMBT Macmillan Team.jpg

Lorraine Jones, MCISS Manager

Sallie Robinson, UHMBT Macmillan team.jpg

Sallie Robinson, MCISS Manager

Joanne Gardner UHMBT Macmillan Team.jpg

Joanne Gardner, MCISS Assistant 

Judith Brassington Macmillan team

Judith Brassington, MCISS Assistant

  • A listening ear if you are lonely, upset and in need of a chat
  • Access to information resources, including ‘easy read’, audio link information and information in different languages
  • Signposting to local and national services
  • Access to counselling / emotional support services
  • Close links with Cancer Teams for clinical information
  • Help with completing a Holistic Needs Assessment (HNA) / Care planning
  • Support with financial issues / concerns
  • Assistance with benefit applications and applying for Macmillan grants (subject to eligibility)
  • Links with local Citizen’s Advice Teams for onward referrals for benefit check /financial assessment and support with work/employment issues

The HOPE programme – Help to Overcome Problems Effectively –is a health and lifestyle coaching course to support people after cancer treatment. Originally developed by Coventry University, it is now a licensed and accredited self-management programme run in partnership with Macmillan Cancer Support and takes place over six weeks, in weekly 2½ hour sessions.

The programme uses cognitive behavioural techniques based on hope theory, self-efficacy theory and motivational interviewing. 

HOPE is for people who may feel abandoned after cancer treatment and who may be finding it difficult to cope with the long-term effects. It helps people self-manage problems such as feelings of anxiety, fatigue and concerns for the future. As such, the course is increasingly becoming part of the support offered to people who have completed their treatment.

HOPE is a group programme delivered by trained facilitators. All facilitators are assessed and regularly monitored, ensuring positive outcomes for people attending the programme.

The programme is currently delivered across the Morecambe Bay footprint in Lancaster, Ulverston and Barrow in Furness.  

Lancaster - January 2024 

Ulverston - April 2024 

Barrow in Furness - September 2024. 

​​​​​​For more information, please contact the Macmillan Information and Support service

Call the Macmillan Information and Support service (landline) 01524 519578

Call the Macmillan Information and Support service (mobile) 07972639424


Look Good Feel Better (LGFB) is an international cancer support charity that helps boost the physical and emotional wellbeing of women, men and young adults undergoing cancer treatment. 

‘Finding out you have cancer is traumatic.  The added stress of the appearance related side-effects can be demoralizing and feel overwhelming, which can have serious consequences at a time when a positive attitude is vital.’  

The Look Good Feel Better service is worldwide and to date having supported over 1.8 million people. Each group session is led by trained staff and is a chance to meet others in a similar situation, as well as learning useful skills and techniques to manage the side-effects of cancer treatment. Everything required for the workshops has been supplied through various companies.  

This is an incredible provision to offer the patients of Morecambe Bay who are undergoing cancer treatment. 

To find out further information, please contact Joanne Gardner on: 

Joanne Gardner, Look Good Feel Better (landline) - 01524 519578

Joanne Gardner, Look Good Feel Better (mobile) - 07972639424


Cancer Health and Wellbeing Event 

Friday 19th April 2024 10am - 3pm Stonecross Manor, Kendal, LA9 5HP. 

 

If you have recently been diagnosed with cancer or received cancer treatment in the past, you are warmly invited to attend this FREE Health and Wellbeing event supporting patients living with and beyond cancer and their families / carers. Please drop in to browse information stalls and access resources to help support a healthy lifestyle,  improve well being and quality of life. 

  • Bowel Screening Information
  • Breast Screening Information 
  • Cancer Clinical Nurse Specialists and Cancer Support Workers
  • CancerCare-Therapies, help and support. 
  • Diet, physical activity and healthy lifestyle advice
  • Macmillan Cancer Information and Support Service
  • Personalised care
  • Prostheses
  • Psychosocial support
  • Skin care
  • St John’s Hospice Services
  • Stoma Care
  • Stop Smoking
  • Support Groups
  • Wig Service
  • Work, finance, benefits. Macmillan Citizen’s Advice. 

Staff colleagues from University Hospitals Morecambe Bay who are involved in supporting cancer patients are also invited to attend this Health and Wellbeing event where they will have the opportunity to attend educational presentations taking place throughout the day. 

 

For more information please contact : helen.miller@mbht.nhs.uk or alternatively phone the Macmillan Cancer Information and Support Service team on 01524 519578. 

How can I access information from Macmillan Cancer Support outside of the working hours of the team at Morecambe Bay Hospitals Trust?

Where can I access support locally for myself and my family?

  • CancerCare is a local charity, with centres in Lancaster, Morecambe, Kendal and Barrow, which provide therapy, support and advice for people coping with the effects of a cancer diagnosis or loss of a loved one. 

Who can help me if I need advice on finances and benefits? 

How can I volunteer and get involved with Macmillan Cancer Support at University Hospitals Morecambe Bay Trust? 

We are always keen to hear from people who may be interested in future volunteering opportunities. To register an interest please contact the Macmillan Information and Support Service Team on 01524 519578.

Look Good Feel Better is a cancer support charity that is launching face to face skincare and makeup workshops in your area. These sessions can help you manage the physical side effects of your cancer treatment, including skin changes, eyebrow loss, eyelash loss and makeup techniques. They also offer an opportunity to meet others in a similar position whilst providing advice from beauty industry experts.  

If you are interested in attending a workshop of this nature please contact 01524 519578 / 07972639424 for more information or to book your place.   

Next workshop Barrow in Furness Thursday 14th March 2024. Booking is essential.  

We are available 8am – 4pm Monday – Friday (Excluding Bank Holidays)

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