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Hospital contact numbers

Visiting during the coronavirus pandemic

Until further notice, visiting across Furness General Hospital, the Royal Lancaster Infirmary, Westmorland General Hospital and Millom Hospital is only permitted if:

  • The patient is receiving end-of-life care
  • Pregnant women will be allowed to have 1 partner with them throughout induction/labour and whilst attending their 20-week scan.
  • 1 parent/carer will be allowed to stay with their child/baby throughout their time in hospital
  • The visitor is supporting someone with dementia, a learning disability, autism, or something similar - where not being present would cause the patient to be distressed. For patients with dementia, John’s campaign is available for one family member/carer to visit and support the patient as needed

Visitors for the above must be agreed with the nurse in charge of the ward before attending the hospital. Please agree one main point of contact per patient and this should be the only person that contacts the ward by telephone to arrange visiting.

We have put lots of measures in place to ensure that all of our colleagues, patients and visitors are as safe as possible when visiting our hospitals or community services. Click the graphic to the right for more information.

Things to remember when visiting our hospitals

You need to wear a face covering when you come to hospital as a visitor or outpatient. Face coverings can be cloth and/or homemade, and advice on how to wear and make one can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.

We are asking that you plan in advance and bring a face covering with you whenever possible, but if you do not have one available when you come to hospital, please see a member of staff on arrival and we will provide you with one.

For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival. 

If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include the use of clear masks where possible, as well as visual aids such as writing things down, speech to text apps and sign language.

To stop the spread of coronavirus (COVID-19), you should avoid close contact with anyone you do not live with. This is called social distancing.

Try to stay at least 2 metres (3 steps) away from anyone you do not live with (or anyone not in your support bubble). 

There are markings and signs throughout our hospital sites to help you.

Washing your hands is one of the easiest ways to protect yourself and others from illnesses including coronavirus.


  • wash your hands with soap and water often – do this for at least 20 seconds

  • use hand sanitiser gel if soap and water are not available

  • wash your hands as soon as you get home

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • put used tissues in the bin immediately and wash your hands afterwards