Due to COVID19, the drop-in Repairs Clinics will no longer be available from Audiology Services. This is due to the limited capacity in our waiting rooms and the large numbers that attend the drop in clinics, it will no longer be safe for our patients to attend in such large numbers. Audiology services will be organising a booked repairs service in the future.
Please do not just drop into your local clinic, you will not be seen on the day instead an appointment will be arranged. All appointments/repairs with Audiology in future will be booked
Please be aware Audiology appointments mean getting very physically close to patients, such as checking the ears, fitting the hearing aids, etc so this carries risk for patients and staff due to COVID 19. We are continually working and adapting to ensure our clinics can run safely.
We appreciate your patience during this extremely trying time.
Please contact us if you have any enquiries, we are still able to offer advice over the telephone and are now offering booked appointments.
We are also accepting repairs via postal services, please send a stamped and addressed envelope to return your hearing aid.
If you require batteries, using the postal services would be preferable to prevent too many people attending the department. As with repairs please send in a stamped and addressed envelope and we will return these to you. Furness General Hospital, Royal Lancaster Infirmary, Westmorland General Hospital and Ulverston Clinic are able to offer batteries from the Audiology Department front desk.
Please be aware the NHS has zero tolerance of abuse towards staff whether this be over the telephone or in the clinic.
Please click here to read information about the Patient National Safety Alert regarding batteries: NHS England » Risk of harm to babies and children from coin/button batteries in hearing aids and other hearing devices
If you have any concerns regarding battery safety, please talk to you Audiologist during your appointment, tamper proof battery drawers are available.
The team covers a wide range of audiology services involving the diagnoses and management of hearing loss. These services include:
- Adult hearing testing and hearing aid fitting.
- Paediatric hearing testing and hearing aid fitting.
- Balance testing.
- Bone anchored hearing aids.
- Tinnitus management services.
- Assistive listening devices.
If you have never been seen by Audiology before and you are concerned about your hearing, you should contact your GP for a referral to Audiology.
Please see below for self help advice regarding wax management and maintenance of hearing aids with earmoulds:
Self Help Solutions For The Ears
How to change the earmould tubing
Access to Work: get support if you have a disability or health condition: Apply for an Access to Work grant
Cumbria Compass: Cumbria Hearing Loss Equipment Service (formerly HITES) BID services
Further information and advice - Lancashire County Council
Tel: Lancashire County Council 0300 123 6720
National Deaf Children's Society | Supporting deaf children (ndcs.org.uk)
Hearing aid app information myPhonak Junior app, apps | Phonak
Hearing loss in children | Phonak hearing aids
Handling and care of hearing aids for kids | Phonak
Tinnitus: a parent's guide | British Tinnitus Association
Deaf and Hearing Impaired | Cumbria's Family Information Directory
If you have any enquiries regarding Audiology services or an appointment you have with Audiology, please contact the team using the details below. Office hours are Monday - Friday (excluding Bank Holidays), 9am - 5pm.
Furness General Hospital Audiology department (also for enquiries about Ulverston Health Centre)
Tel: 01229 484081
Westmorland General Hospital Audiology department
Tel: 01539 795369
Royal Lancaster Infirmary Audiology department (also for enquiries about Queen Victoria Hospital)
Tel: 01524 591551