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Hospital contact numbers


Due to COVID-19 the Drop in Repairs Clinics will no longer be available from Audiology Services. This is due to the limited capacity in our waiting rooms and the large numbers that attend the drop in clinics, it will no longer be safe for our patients to attend in such large numbers. Audiology services will be organising a booked repairs service in the future. 

Please do not just drop into your local clinic, you will not be seen. All appointments/repairs with Audiology in future will be booked. 

The Audiology Departments across the Morecambe Bay area are in the process of reorganising our services to ensure they are as safe as possible for our patients and staff. Our staff have been redeployed to other areas of the hospital and are only from July gradually returning. 

Please be aware Audiology appointments mean getting very physically close to patients, such as checking the ears, fitting the hearing aids, etc so this carries risk for patients and staff due to COVID 19 so this is why it is taking a lot of planning and reorganising to ensure our clinics can re open safely. 

We appreciate your patience during this extremely trying time.

Please contact us if you have any enquiries, we are still able to offer advice over the telephone and are now offering urgent appointments.

We are also accepting repairs via postal services, please send a stamped and addressed envelope to return your hearing aid.

If you require batteries, using the postal services would be preferable to prevent too many people attending the department. As with repairs please send in a stamped and addressed envelope and we will return these to you. The 3 main sites, Furness General Hospital, Royal Lancaster Infirmary and Westmorland General Hospital are able to offer batteries from the Audiology Department front desk. 

Ulverston Clinic and Queen Victoria Clinic in Morecambe remain closed. 

Please be aware the NHS has zero tolerance of abuse towards staff whether this be over the telephone or in the clinic.

Please see this leaflet and the below video regarding battery safety.

If you have any concerns regarding battery safety, please talk to you Audiologist during your appointment, tamper proof battery drawers are available.

The team covers a wide range of audiology services involving the diagnoses and management of hearing loss. These services include:

  • Adult hearing testing and hearing aid fitting.
  • Paediatric hearing testing and hearing aid fitting.
  • Balance testing.
  • Bone anchored hearing aids.
  • Tinnitus management services.
  • Assistive listening devices.

If you have never been seen by Audiology before and you are concerned about your hearing, you should contact your GP for a referral to Audiology.

Please see below for self help advice regarding wax management and maintenance of hearing aids with earmoulds:

Self Help Solutions For The Ears

How to change the earmould tubing

Instructions on How to Fit an Ear Mould to Your Hearing Aid

If you have any enquiries regarding Audiology services or an appointment you have with Audiology, please contact the team using the details below:

Furness General Hospital Audiology department (also for enquiries about Ulverston Health Centre)
Tel: 01229 870870

Westmorland General Hospital Audiology department
Tel: 01539 795369

Royal Lancaster Infirmary Audiology department (also for enquiries about Queen Victoria Hospital)
Tel: 01524 583716